What is your return policy?
We can only accept returns or exchanges under the following conditions –
1. If the item has a genuine quality or manufacturing defect 2. If wrong item has been delivered to you (wrong size/ color/ product) Sale items are not eligible to be returned. 3.Sale items are non-returnable unless above mentioned conditions apply. Other reasons for return:
If there are any other reasons leading to a return of the product (wrong shipping address entered or no one to take delivery despite repeated attempts), we will treat it on its merit on a case-by-case basis. Please write to us at firstname.lastname@example.org within 7 days of the delivery.
How do I start a Return?
Please write to us at email@example.com, with the order details, reason and an image of the item for return, within 7 calendar days of the delivery and we will get back to you within 2 business days of receiving the mail. We will not entertain any returns for which we have not received mail in the mentioned time.
What if I need to exchange something for a different size or color?
We maintain minimal inventory and many orders are serviced on made to order – so if you have ordered the wrong size, please contact our customer care immediately. We won’t be able to exchange it once it is in production. We strongly suggest you refer to our size guide before placing the order.
What do I do if my order is received in a damaged condition?
Please contact our customer care at +91 8130316046 right away.
Do you offer reverse pick-up?
No, we do not offer reverse order pick-up. Any return is to be shipped by you on your own responsibility. Please share courier name and tracking number with us once you have dispatched the product in order to confirm receipt at our end.
SIZE & FIT - How will I know which size will fit me best?
We have a size guide to help you with Travibe’s size specifics attached with every product. Our silhouettes may vary and we do mention the same in the product description if the piece happens to be oversized. Please do write to us if you have any queries at firstname.lastname@example.org